Customer Service

Appletree and Avalon have built lasting relationships with Brands and Suppliers who have their own UK manufacturing facilities and we are proud to champion small businesses that are creating and crafting at home!

If there is an instance where part of the product has been imported and we haven’t been able to avoid that at this stage, we will be open & honest with our customers in the features and benefits descriptions.

Appletree and Avalon have ensured that any packaging used is environmentally friendly and fully recyclable or home compostable/biodegradable.  All delivery notes & labels are also printed on recycled paper.

Remember, you could even reuse the boxes yourself to send on your own parcels in the future. We do this ourselves from our own deliveries to minimise waste so not all of our boxes are brand new but they are presented just as nicely (they might just be unbranded at times)

Everything is taped with biodegradable parcel tape

Our inner packaging is completely plastic free too. We do not use single use plastic on anything.

We also work with our Brands and Suppliers to ensure that they are reducing plastic & minimising waste when sending to us.

Appletree and Avalon have partnered with couriers who can offer low cost prices to our customers and at a standard we are happy with. You can select a standard 3-5 days delivery or next day delivery at checkout. UK orders are free over £50.

Orders will be dispatched same day unless on a Sunday when these will be dispatched the next day (Monday morning)

If you would like specific delivery dates, we can work with you on this, but you will need to contact us at . Specific charges may apply.

Yes we do, but if you are located outside of the UK, please contact us and we will have to discuss this with you separately to see how we can help facilitate this. Specific charges may apply.

Appletree and Avalon have researched the impact of single use plastic on the environment and are pleased to say that we use none.

At this stage, in order to offer our customers 100% UK manufactured products, we do have some reusable plastic items for sale. Although these are plastic, they have a much lower impact on the environment than single use & can be recycled in household waste. If you are unsure, we suggest that you check with your local authorities before disposing of these in kitchen waste. There are other recycling facilities available in the UK. 

Appletree and Avalon are continually sourcing options and these may change over time. If you are unsure of anything that you have received, please contact us

Through some of our dedicated Brands and Suppliers, Appletree and Avalon are proud to be helping to support a wide range of causes that give back to the community or nature. You can find out more about these here.

We hope to continue to build on this in the future.

Appletree and Avalon take your privacy and data protection very seriously; our payment process is very secure. We do not share your personal data with any third parties. Please read more about your privacy here.

If you are unhappy with your order or it has arrived damaged, please check out our refund policy.

Appletree and Avalon try hard to ensure that stock is available, however there are sometimes reasons that this isn’t always possible if a product has been particularly popular. If there is a product that has gone out of stock we will highlight its due date in the product page and if you’re willing to wait a little longer, please contact us and we will email you as soon as this is back in stock.

If we’ve missed something that you are searching for, we’d love to hear from you! We want you to feel part of our brand and follow our journey, so please get in touch and contact us with your ideas or feedback!

Delivery costs and timings

FREE standard delivery on UK orders over £50

£3.50 for standard delivery on UK orders under £50

£7.50 for next day delivery on UK orders under £50 (order by 6pm)

Items are dispatched same day (unless ordered on Sunday) & usually delivered within 3-5 working days, Monday to Friday, 7.30am – 6pm.  (Some couriers may deliver slightly earlier or later).

Once your item has left our warehouse, we’ll send you an email with tracking information where applicable.

Couriers for delivery may vary.

If you have any special requirements for delivery times or safe places, please let us know & we will try our best to accommodate

Sign up for our latest news, discounts and further inspiration